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SHIPPING POLICY

SHIPPING POLICY

Enjoy FREE Standard shipping on orders $75.00 CAD and over (excluding taxes). See Details 

We ship all orders from the province of Ontario.

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Standard Shipping

 

Shipping Rates: Canada

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Standard Shipping to: Ontario, Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Quebec, and Saskatchewan

 

Order Total

$0 - $49.99 CAD ------------------ $9.90 CAD

$50.00 - $74.99 CAD -------- $14.90 CAD

$75.00 CAD and up -------------- Free*​​

 

*See below for details and eligibility.

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Standard Shipping to: Northwest Territories, Nunavut, and Yukon

Calculated at checkout.

 

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Shipping Rates: United States

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Standard Shipping to: (Contiguous 48 States including Alaska and Hawaii): 

 

Order Total

$0 - $49.99 CAD ------------------ $9.90 CAD

$50.00 - $74.99 CAD -------- $14.90 CAD

$75.00 CAD and up -------------- Free*​​

 

*See below for details and eligibility.

 

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Shipping Rates: International

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Order Total

$0 - $49.99 CAD ------------------ $34.90 CAD

$50.00 - $149.99 CAD -------- $64.90 CAD

$150.00 CAD and up -------- $98.90 CAD

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Express Shipping

 

Calculated at checkout. 

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Tracking Orders

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You will receive a shipment confirmation email with order details and tracking number once your order is ready to be shipped. Most orders are shipped within 3-5 business days (Monday to Friday) after your order has been placed.​

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Standard Delivery: Canada and the United States

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  • Pending availability and credit card verification, orders normally arrive within 7-14 business days after shipment*.

  • Shipments to Yukon, Northwest Territories, Nunavut, Alaska, and Hawaii addresses take additional time.

 

Express Delivery: Canada and the United States

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  • Pending availability and credit card verification, orders normally arrive within 5-10 business days after shipment*.

  • Shipments to Yukon, Northwest Territories, Nunavut, Alaska, and Hawaii addresses take additional time.

 

To determine business days (Monday through Friday), begin with the first business day after your order is shipped.

*During high season and sales campaigns, delivery may take a little longer.

Some orders may require a signature from someone at least 21 years old (with government-issued photo identification) at time of delivery. We cannot guarantee delivery by a certain date. Please note that the ship date is not equivalent to the delivery date.

  • SHIP DATE: When your order leaves our design house.

  • DELIVERY DATE: When your order is estimated to arrive to you. 

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Complimentary Standard Shipping Eligibility Requirements:

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  • Offer applies only to orders of merchandise ordered on stitcherybarn.com when shipping within Canada and the United States, excluding gift wrap charges and taxes. Promotional coupons, membership discounts and loyalty redemptions where applicable will be deducted from your item subtotal and may affect your order's Free Shipping eligibility. The purchase of gift cards and electronic gift cards do not count towards the Free Shipping offer.

  • Offer applies to deliveries within Canada and the United States only and may be subject to other shipping restrictions depending on the items ordered.

  • Certain items are not eligible for Free Shipping based on their size. Items that are not eligible for Free Shipping will be noted on item pages.

  • Cancelled and unavailable items may affect your order's eligibility for Free Shipping.

  • Items shipping to some remote postal codes are not eligible for Free Shipping. 

  • Applies only on order total before applicable taxes.

  • Free standard shipping offers exclude orders shipped to Yukon, Northwest Territories, and Nunavut and all non-U.S. international addresses.

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Pre-Order Policy

 

Your payment method will be charged at the time of purchase. Should the item be unavailable on the estimated ship date, you will receive an email notification. For orders containing pre-order and non pre-order items, please note that your entire order will only ship once all items in your order are available for shipment. 

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Product Availability

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In some cases, shipping may be postponed due to a lack of product availability. We will notify you by email in the event of any delay.

 

Sales Tax

 

Sales tax will be charged for purchases shipped to all addresses in Canada.

 

Duty & Tax

 

Duties and taxes (including value added tax) will be the responsibility of the recipient. Orders being shipped to addresses outside of Canada may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. International import taxes (such as duty, customs tariffs and VAT) are set by the destination country customs authorities and determined based on a combination of the destination of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. Additional charges are the responsibility of the customer and you will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please note that we cannot be held accountable for delays in customs clearance. 

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Gift with Purchase

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Limit one mystery gift per person, while supply lasts. Gifts are subject to availability. Quantities are limited. Will be added to your order at the time of shipping and shipped to the same address as your order. This gift cannot be shipped to, military APO/FPO or international addresses. Past purchases do not apply. Should you return qualifying item(s), please return the gift.

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Promotion Details

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*40% OFF offer valid on merchandise purchases made on stitcherybarn.com only. Limited time offer. Discount is off full price on selected items. Prices are as marked; prices on product pages and in the app reflect the discount. Promotion offer has no cash value and may not be altered, sold, or transferred. Cannot be used in conjunction with any other offers, special discounts, or rewards, including wholesale discounts. Some exclusions apply. EXCLUDES: previous purchases, gift cards/egift cards, gift wrapping, packaging, taxes, shipping & handling charges, wholesale orders, or out of stock items. No rainchecks. Stitchery Barn may modify or cancel offer at its sole discretion. Terms & Conditions apply.

Free Shipping Promotion
Promotion
RETURNS & EXCHANGE POLICY

RETURNS &
EXCHANGE POLICY

All sales are final. No refunds, exchanges or cancellations. If you are a non-U.S. international customer please contact us for further information.

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If the item you received from us is not what you ordered or is damaged in transit, 

you must email us at clientservices@stitcherybarn.com within 48 hours of delivery with pictures of the damaged item. 

Please do not discard the damaged product or the packaging. 

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Upon receipt of your email and product images, we will make an assessment of damages.

Do not return product to us without prior approval.

We will notify you of the approval or rejection of your request.

If your request is approved, a replacement for the damaged item will be shipped, if available.

If a replacement is not available a refund will be issued for the cost of the product only.

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