Thank you for visiting our website. We collect information to provide you with the best shopping experience we can.

 

Together with the information we learn about you from your visits to our website and the use of our site, we collect the personal details you submit to us when you use our site and complete registration, enquiry forms, order forms, subscribe to our email updates, or enter our contests or competitions. We will use the personal information you provide to personalise our service, and for the purpose for which you provided it (e.g. responding to your enquiry or order request). We may use the contact information you provide to communicate with you and send you offers regarding our products and services which we think may be of interest to you.

 

Your Agreement & Consent

 

By visiting the Stitchery Barn Website, you are accepting and consenting to the practices described in this Privacy Policy. If we change our privacy policy we will post the changes on our website so that you may become aware of the information we collect and how we use it at all times. Because of the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries that do not have similar protections in place regarding your data and its use as set out in this policy.

 

Eligibility

 

The Services are not targeted toward or intended for use by anyone under the age of 18 years.

 

We do not knowingly collect personal information from children under the age of 13.

 

Collected Information

 

The information we collect from you is dependent on the activities you are carrying out on our website. We may collect the following information:

 

• Your contact information, e.g. name, address, telephone number and email address,

• Information about the products and services you have purchased,

• Information about your recent online activity, related to transactions even if they have not been completed,

• Your purchase information, such as credit card details,

• Navigation and click–stream data, time and duration of your visit, products viewed or searched for, items in your basket, basket abandonment, information from cookies or web beacons.

 

How We Use Information We Obtain

 

We use the personal information we obtain to:

    - Fulfill your request for products and services and for the performance of a contract with you;

    - provide customer support;

    - facilitate use of our Services;

    - verify your identity;

    - respond to your enquiries.

    - communicate and send to you information by email, postal mail, telephone and other means;

    - send you communication materials;

    - create and manage your account with Stitchery Barn;

    - offer products and services that may be of interest to you;   

    - customize the content and advertising you see on our Services;

    - analyze use of and improve our Services, Products, and other services;

    - protect against, identify and prevent fraud and other unlawful activity, claims and other liabilities;

    - Identify and protect against fraudulent transactions and other misuses of our Services;

    - comply with and enforce relevant industry standards, contractual obligations and our policies; and

    - comply with a legal obligation, a court order, or to exercise or defend legal claims;

    - operate, evaluate and improve our business;

    - To protect the security or integrity of our business; and

    - To enforce our Terms of Service.

 

Disclosure

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

Payment

 

Software is used to encrypt your personal information automatically while in transit over the Internet. Products and/or services are available for purchase through the secured payment processors Stripe and PayPal. This third party processors provides safety and reliability in your transaction. Your credit card data is encrypted with adhesion to the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Stripe and PayPal adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Third Party Services

 

We also collect data automatically as you use the website or from third parties. The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. We may also receive personal information through the use of social media website and services or other sources.

 

We may form contracts with other companies to provide certain services, including credit card processing, shipping, name and address verification, database management profiling and segmentation, market research and promotions management. We provide these companies with only the information they need to perform their services.

 

We will not sell your personal information to third parties. However, we do share customer and browsing information with third parties as described in this policy. By using and making a purchase on the website, you consent to Stitchery Barn sharing your personal information with third parties as is necessary to communicate with us and process your order, for example, to banks, credit card companies and carriers. These carefully selected third parties may be in countries outside Canada.

 

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Please be aware that partners, service providers, advertisers, and websites that link to our website may collect personally identifiable information about you. The privacy and data collection policies of these third parties are independent of Stitchery Barn’s policies and Stitchery Barn assumes no responsibility or liability for the privacy or data collection policies of such parties. We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of third-party tools. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

We also permit third parties to use tracking technologies on our websites and our mobile apps for advertising purposes, including to display, develop, and manage advertisements and advertisement campaigns, to tailor advertisements according to your interests, or to send abandoned shopping cart reminders. These third parties may collect information about your activity on our website and app as well as third-party websites and apps such as web pages you visit online and your interaction with our online advertisements and promotional campaigns. Third parties use their technology to provide advertising and notifications about products and services tailored to your interests which may either appear on our websites or on other websites.

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.

 

Security

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Cookies

 

To improve your experience with us, our website uses cookies and web beacons to collect information such as your IP address, your browser type and language, and the date and time of your visit. A cookie is a piece of data that our website automatically transfers to the hard drive of your computer or mobile device when you access the website and is used to:

• Access stored information when you log in,

• Carry information from page to page of our website,

• Store site preferences and the items in your shopping basket,

• Identify whether you have visited our website previously,

• Monitor the number of visits that you make to our website, where you browse and what you have purchased, and to offer you tailored content.

 

Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on this site. By continuing to use the site, you are accepting our use of cookies on our site. Web beacons work in a similar way to cookies and allow us to monitor the behaviour of our site users.

 

The following data may be automatically collected every time you visit the website regardless of whether you are logged in: computer and connection information, browser information, operating system and platform details and time of access. We may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems, to administer the website and for marketing purposes. If you have provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences. If you log in, then in addition, we will be able to associate your log in with your billing addresses, delivery addresses and your payment details.

 

Emails & Email Newsletter

 

Transactional emails, those containing order confirmation information or shipping details which facilitate an agreed-upon contractual transaction, will be sent following the completion of a purchase. You cannot opt out of receiving these emails due to their transactional nature. Please note that these emails are exempt from most provisions of the CAN-SPAM Act.

 

However, you may unsubscribe from our email newsletter (promotional emails regard product collections and releases including but not limited to wedding bouquets, floral, and decor) anytime by selecting the unsubscribe link found at the bottom of every promotional email in accordance with the CAN-SPAM Act.

 

Data Storage, Access, & The Right To Be Forgotten

 

EU residents have certain rights under the provisions of General Data Protection Regulation (GDPR). If you are located in Europe and wish to exercise one of the rights set out under those provisions, please send us your request via email to: clientservices@stitcherybarn.com .

 

Changes

 

Should we decide to revise our Privacy Policy in the future, we will inform you by posting a notice on our website. Any changes to this policy will go into effect on the date posted in the notice. Your continued use of the Website or other services constitutes you acceptance of the practices described in the revised Privacy Policy.

 

Questions

 

To contact us with a question, problem, or concern regarding our website, please contact us by email at clientservices@stitcherybarn.com .

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